Shipping policy

This Shipping Policy applies to orders placed through hollowsocks.com and operated by Hollow Alpaca LLC.

Order Processing

Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing times may be longer during high-volume sales, product launches, promotions, or holiday periods.

Shipping Rates and Delivery Estimates

Available shipping options, rates, and estimated delivery times are shown at checkout when available. Delivery estimates are not guaranteed unless expressly stated.

We offer shipping within the United States and may offer additional shipping options depending on your location and product availability.

Fast U.S. Shipping

Hollow Socks aims to provide fast U.S. shipping. Actual delivery times may vary depending on the carrier, destination, order volume, weather, holidays, or other events outside our control.

Shipping Confirmation and Tracking

Once your order ships, you may receive a shipping confirmation email with tracking information. Tracking updates are controlled by the shipping carrier and may take time to update.

Delayed Shipments

Under U.S. Federal Trade Commission rules for online orders, if we cannot ship within the promised time frame, or within 30 days when no shipping time is promised, we will notify you of the delay and provide options as required by applicable law, which may include accepting the delay or canceling the order for a refund.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Hollow Socks is not responsible for delays, misdeliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Missing Packages

If tracking shows your package was delivered but you cannot locate it, please check with neighbors, building management, household members, and the shipping carrier. Contact us at support@hollowsocks.us and we will do our best to assist.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@hollowsocks.us with your order number and photos of the package and item.

International Shipping

If international shipping is available, international customers may be responsible for customs duties, import taxes, brokerage fees, or other charges required by their country. These fees are not controlled by Hollow Socks.

Contact Us

For shipping questions, contact us at support@hollowsocks.us.