Refund policy
At Hollow Socks, operated by Hollow Alpaca LLC, we want you to feel confident about your purchase. We offer a 99-day return and exchange policy for eligible items purchased from hollowsocks.us
99-Day Return Window
You have 99 days after receiving your item to request a return or exchange. If 99 days have passed since delivery, we may not be able to offer a refund or exchange.
Return and Exchange Eligibility
To complete a return or exchange, proof of purchase is required. Items must be returned according to the instructions provided through our returns process.
If you received a free promotional item with your order, that free item must also be returned in order to receive a full refund.
How to Start a Return or Exchange
To begin a return or exchange, please visit our returns portal:
You may also contact us at support@hollowsocks.us for help with your return or exchange.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us as soon as possible at support@hollowsocks.us so we can evaluate the issue and make it right.
Return Shipping
If your return is approved, we may provide a return shipping label and return instructions. Return shipping costs may be the responsibility of the customer unless the return is due to our error, a damaged item, defective item, or incorrect item.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund. If approved, your refund will be issued to your original payment method only.
Please allow 5-7 business days after your refund is processed for the credit to appear on your account, depending on your bank or payment provider.
Exchanges
If you request an exchange, the replacement item will be shipped after the returned item is received and processed by our team, subject to product availability.
Questions
If you have any questions about returns, exchanges, or refunds, contact us at support@hollowsocks.us