Privacy policy
This Privacy Policy describes how Hollow Alpaca LLC, doing business as Hollow Socks, collects, uses, shares, and protects personal information when you visit or make a purchase from hollowsocks.us
Personal Information We Collect
When you visit our website, we may automatically collect information about your device, browser, IP address, time zone, referring pages, pages viewed, products viewed, and how you interact with the website.
When you make or attempt to make a purchase, we may collect your name, billing address, shipping address, email address, phone number, payment information, order details, and transaction information.
How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Send order confirmations and updates
- Provide customer support
- Process returns, refunds, and exchanges
- Screen orders for risk or fraud
- Improve our website, products, and customer experience
- Send marketing communications when permitted
- Measure advertising and website performance
Cookies and Tracking Technologies
We use cookies, pixels, tags, log files, and similar technologies to operate our website, remember preferences, analyze traffic, prevent fraud, and support advertising and marketing activities.
Sharing Personal Information
We may share personal information with service providers that help us operate our store, including Shopify, payment processors, shipping carriers, returns providers, analytics providers, advertising platforms, email providers, SMS providers, and customer support tools.
We may also share information when required by law, to protect our rights, prevent fraud, or comply with legal obligations.
Advertising and Analytics
We may use analytics and advertising tools, including services such as Google, Meta, Shopify, and other platforms, to understand customer behavior and show relevant advertising.
SMS and Email Marketing
If you opt in to email or SMS marketing, we may send promotional messages, cart reminders, product updates, and special offers. You can unsubscribe from emails by clicking the unsubscribe link. For SMS, you may reply STOP to opt out or HELP for help.
Do Not Track
Our website may not respond to “Do Not Track” browser signals because there is no consistent industry standard for how such signals should be interpreted.
Your Privacy Rights
Depending on where you live, including certain U.S. states such as California, you may have the right to request access to, correction of, deletion of, or more information about the personal information we collect. You may also have the right to opt out of certain sharing or targeted advertising activities.
To exercise your privacy rights, contact us at support@hollowsocks.us
California Privacy Notice
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, the right to opt out of sale or sharing of personal information, and the right not to be discriminated against for exercising privacy rights.
We do not sell personal information for money. However, some advertising and analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.
Data Retention
We retain order information and customer records as needed to fulfill orders, provide customer service, comply with legal obligations, resolve disputes, and enforce agreements.
Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.
Email: support@hollowsocks.us